qq ee Privacy Policy
Keeping your personal information secure at qq ee is one of our primary responsibilities. This policy describes what information we collect, why we collect it, and how it is used and stored.
Last updated: January 2025
Table of Contents
Introduction and Scope
qq ee is an online gaming and sports betting platform serving users in Bangladesh. This Privacy Policy ("Policy") describes how qq ee processes personal information collected while using its website, mobile application, and related services.
By using this website or service, you consent to the processing of information as described in this Policy. qq ee's services are available only to individuals aged 21 and above. If a minor has registered by mistake, please contact us immediately.
This Policy should be read alongside qq ee's Terms and Conditions, as both documents govern the terms of your account use.
Information Collection
2.1 Registration and Account Information
When you open an account at qq ee, we collect the following information from you:
- Full name, date of birth, and gender
- Valid mobile number and email address
- Preferred username and password (stored in encrypted form)
- Payment account details — bKash, Nagad, or Rocket number
- National ID card or passport details (for identity verification)
2.2 Automatically Collected Information
When you use the qq ee website or app, certain information is collected automatically:
- IP address and device type
- Browser type and version
- Login time, session duration, and page visit history
- Betting and gaming history and transaction records
- Information collected through cookies and similar tracking technologies
2.3 Information Received Through Communications
When you contact us via live chat or email, the content of that conversation, any attached files, and any information provided during the interaction are stored in our systems.
Purpose of Information Use
qq ee uses your personal information for the following purposes:
3.1 Account Management and Service Delivery
Your information is used to create and manage your account, process payments (deposits and withdrawals via bKash, Nagad, and Rocket), award bonuses, and distribute rewards.
3.2 Identity Verification and Security
Identity verification is carried out to prevent fraud, ensure account security, and meet legal obligations. This process may involve your national ID card or passport details.
3.3 Customer Support
Your information is used to resolve issues, answer account-related questions, and provide general assistance. This support is available in Bengali and English 24/7 via live chat and email.
3.4 Responsible Gaming
Information is used to monitor gaming behaviour, identify potentially problematic gaming patterns, and provide necessary support. qq ee is committed to responsible gaming.
3.5 Service Improvement
Collected information is used to analyse user experience and improve platform functionality, game variety, and payment processes.
Information Sharing and Disclosure
qq ee does not sell your personal information to third parties. Your information is not shared with any external party except in the specific cases below:
Payment Processors
Relevant transaction information is shared with mobile financial service providers such as bKash, Nagad, and Rocket to complete deposits and withdrawals.
Game Software Providers
Only the information necessary to verify gameplay and results is shared with game studios including Pragmatic Play, PG Soft, JILI, Evolution, and Spribe.
Legal Obligations
Required information may be disclosed in response to a court order or a lawful request from a government authority.
Outside these three cases, your information is not shared with any other party. Information is not passed to advertisers or marketing agencies.
Cookies and Tracking
qq ee uses cookies and similar technologies on its website and app. Cookies are small text files stored on your device that help the platform function smoothly.
5.1 Essential Cookies
These cookies are necessary to maintain login sessions, save form data, and carry out security verification. Without them, the service will not function properly.
5.2 Functional Cookies
These cookies remember your preferred language, game settings, and display preferences, making your next visit more convenient.
5.3 Analytics Cookies
Statistical data is collected to understand which sections of the website are used most. This data is fully anonymous and is not used to identify you personally.
You can disable cookies by changing your browser settings, though this may limit some features of the service.
Data Security Measures
qq ee applies industry-standard technical and organisational measures to protect your personal information. Security is a core pillar of our technical infrastructure.
6.1 Encryption
All communication between your browser and our servers is encrypted using SSL (Secure Socket Layer) technology. Passwords and financial information are protected with industry-standard hashing algorithms.
6.2 Access Control
Only authorised staff can access your personal information, and strictly on a need-to-know basis. All access is logged and reviewed regularly.
6.3 Periodic Security Assessments
Our systems undergo regular security testing. Any potential vulnerability identified is addressed with prompt corrective action.
However, no organisation can guarantee complete security when transmitting information over the internet. You are also responsible for using a strong password and keeping your login details confidential to protect your account.
Data Retention Period
qq ee does not retain your personal information longer than necessary. The retention period depends on the type and purpose of the information:
- Active account data: for as long as the account remains active
- Transaction records: up to five years after account closure to meet financial legal obligations
- Identity verification data: up to seven years after account closure
- Customer support conversations: up to two years from the date of resolution
- Cookies and session data: session cookies are deleted when the browser is closed; persistent cookies expire after 12 months
Once the specified period ends, data is securely deleted or converted in a way that no longer identifies any individual.
User Rights
As a qq ee user, you have certain fundamental rights over your own information. You can contact us at any time to exercise these rights.
Right to Access
You can request to see what information we hold about you.
Right to Correction
You can request that any inaccurate information about you be corrected.
Right to Deletion
In certain circumstances you can request that your information be deleted, though this may not be possible where legal obligations apply.
Right to Object to Processing
You can object to marketing communications and to the processing of your information in certain cases.
To exercise any of these rights, contact our support team via live chat or email. We will respond to your request within 30 business days. For more general questions, you can visit our Frequently Asked Questions page.
Third-Party Services
The qq ee platform integrates third-party game software and payment gateways. These third parties operate under their own privacy policies.
Game software providers (Pragmatic Play, PG Soft, JILI, Evolution, Spribe, and others) process gameplay data to ensure the fairness of their games and the integrity of results. This data processing is necessary for service delivery.
Mobile financial service providers (bKash, Nagad, Rocket) process financial information under their own policies. qq ee is not responsible for the data practices of these third parties, but we only work with reliable and recognised service providers.
Policy Changes
qq ee reserves the right to update this Privacy Policy from time to time. If significant changes are made, we will notify you in the following ways:
- A notification will be sent to your registered email address
- A special notice will be displayed on the website homepage
- A summary of the changes will be shown when you log in to the app
If you continue using qq ee services after any changes, it will be assumed that you have accepted the new policy. To review the privacy policy as well as qq ee's general terms of service, you can visit the About Us page.
Contact & Complaints
If you have any questions, concerns, or complaints about this privacy policy, please contact our data protection team:
- Live Chat: Available 24/7 directly through the website or app
- Email: [email protected]
Our team provides support in both Bangla and English. We will try to send a written response within 30 working days of receiving your complaint.