qq ee Terms and Conditions

To open an account with qq ee, you must provide accurate and complete personal information. Each person may operate only one account. Creating multiple accounts is strictly prohibited and may result in account suspension or closure.

2.1 Accuracy of Information

All information provided at the time of account registration — name, date of birth, mobile number and others — must be truthful and verifiable. If any discrepancy is found during verification at a later stage, the account may be closed and any funds held in it may be forfeited.

2.2 Account Security

It is your responsibility to keep your account login details — username and password — completely confidential. You must not allow any third party to use your account. If you suspect unauthorised access to your account, notify our support team immediately.

2.3 Account Verification (KYC)

Identity verification may be required to withdraw above a certain amount or to access the full benefits of your account. The qq ee support team will provide the necessary guidance through this process. Some features may remain limited until verification is complete.

All financial transactions on qq ee are carried out through popular mobile banking services in Bangladesh. bKash, Nagad and Rocket can be used for both deposits and withdrawals.

3.1 Minimum Amounts

• Minimum deposit: ৳500 (per method)
• Minimum withdrawal: ৳500
• Withdrawal processing time: usually completed within 15 minutes to 2 hours

3.2 Transaction Terms

All deposits must be made from the account holder's own mobile banking account. Transactions made through third parties are not acceptable and may be returned. qq ee reserves the right to carry out additional verification for any unusual or suspicious transaction.

3.3 Withdrawal Approval

Before approving a withdrawal request, qq ee will confirm that all wagering requirements linked to relevant bonuses have been met. Withdrawals may be held back if wagering requirements are incomplete. For more details, see the frequently asked questions page.

qq ee offers various types of bonuses. It is important to read these terms carefully before claiming any bonus.

4.1 Welcome Bonus

New members will receive a 200% bonus on their first deposit, applicable up to a maximum of ৳20,000. For example: a deposit of ৳1,000 adds a bonus of ৳2,000, making the total balance ৳3,000; the wagering requirement on this bonus is 25 times the bonus amount (i.e. ৳2,000 × 25 = ৳50,000). Bonus funds are not direct cash — they can only be withdrawn after the specified wagering requirement is met.

4.2 Other Promotions

• qq ee Weekly Reload Bonus: 50% bonus, up to ৳10,000, wagering 20x, minimum deposit ৳500 — can be claimed once per week on any deposit.
• qq ee Slots Festival Bonus: 75% bonus, up to ৳15,000, wagering 25x, minimum deposit ৳500 — applies to deposits for slot games only, can be claimed once per day.
• qq ee Cricket Mania Reward: 60% bonus, up to ৳12,000, wagering 22x — available once per week on cricket or sports betting.
• qq ee Birthday Special Reward: up to ৳2,000, wagering 15x — verified account holders can claim once during their birthday month.
• qq ee Refer a Friend Bonus: up to ৳3,000, wagering 18x — can be claimed after each successful referral when the referred friend makes a deposit.

4.3 General Bonus Terms

• If more than one bonus is active at the same time, they cannot be used together.
• If wagering is not completed within the set time after claiming a bonus, the bonus may be cancelled.
• Bonus funds cannot be withdrawn directly until the wagering requirement has been met.
• If any unusual activity related to a bonus is detected, qq ee reserves the right to cancel the bonus.

Membership in qq ee's VIP programme is determined based on gaming habits and activity. Weekly cashback is one of the main benefits of VIP membership.

5.1 VIP Levels and Cashback Rates

• Bronze: up to 0.2% cashback on weekly net losses
• Silver: up to 0.4% cashback on weekly net losses
• Gold: up to 0.6% cashback on weekly net losses
• Platinum: up to 0.8% cashback on weekly net losses

Example: if a Gold member has a net loss of ৳20,000 in one week, they will receive ৳20,000 × 0.6% = ৳120 cashback. Cashback is calculated each week by subtracting total winnings from total losses for that week.

5.2 VIP Level Changes

Members can move to a higher level based on regular gaming activity. Similarly, if activity drops for a set period, the level may change. Contact the support team for detailed information about VIP benefits.

The following activities are completely prohibited on the qq ee platform. If these terms are violated, the account may be closed and funds held in it may be forfeited.

• Conducting money laundering or any illegal financial activity
• Creating multiple accounts with the intent to abuse bonuses or circumvent bonus terms
• Attempting to manipulate games using automated software, bots or any other technology
• Using another user's identity or providing false information
• Attempting unauthorised access to the platform's systems
• Attempting to claim bonus benefits collectively or in a coordinated manner
• Creating or using an account while under 21 years of age

qq ee's Android (APK) and iOS apps are available through official channels. These full terms and conditions also apply to use of the app. All transactions, gaming and bonus claims made through the app are governed by the same rules as the website.

Downloading the app from unofficial third-party sources carries a security risk. qq ee only takes responsibility for apps obtained through official channels.

qq ee believes that gaming is a form of entertainment and should be enjoyed responsibly. We encourage users to set their own limits and stay within them.

If you feel that gaming is having a negative effect on your life, please read our responsible gaming guidelines and contact our support team. qq ee provides deposit limits, self-exclusion and break options for users.

Please remember: gambling is for ages 21 and above. Placing more bets to recover losses makes the problem worse. Never bet more than you can afford.

qq ee places the highest importance on protecting users' personal data. The platform uses SSL encryption technology to keep all data secure. Full details of how data is collected, stored and used are set out in our privacy policy.

We never sell users' personal data to third parties. Data is shared only in limited and controlled circumstances where strictly necessary, such as to meet legal obligations or to process payments.

qq ee's customer support team is available 24 hours a day, 7 days a week in both Bengali and English. You can contact us directly via live chat or email.

10.1 Complaints Process

For any complaint or dispute, first notify the support team via live chat. Providing a detailed description of the issue, the relevant date and time, and the transaction ID (if applicable) will help reach a resolution more quickly.

10.2 Final Decision

The decision of qq ee's support team will be considered final in all cases. In special circumstances there may be an opportunity for review at a higher level, which the support team will advise on. Our aim is always to ensure a fair and prompt resolution.

qq ee makes every effort to ensure the highest level of technical reliability. However, there may be the possibility of temporary service disruption due to server maintenance, technical issues or other factors beyond our control.

qq ee will not be liable for any direct or indirect loss caused by such unintentional disruptions. Game outcomes are governed by a random number generator (RNG) and are entirely impartial.

11.1 Third-Party Services

Games on the qq ee platform are developed and operated by game developers. The respective developer's own terms and conditions may apply to any technical fault in a game. Payment services (bKash, Nagad, Rocket) operate under their own rules, and qq ee is not directly responsible for any issues with those services.

qq ee reserves the right to change, amend or update these terms at any time. For significant changes, users will be notified as early as reasonably possible. Continuing to use the platform after any changes will be considered acceptance of the new terms.

12.1 Closing an Account

Any user may close their account at any time through the support team. In the event of a breach of terms, qq ee may suspend or permanently close an account without notice. Any unused valid balance at the time of closure is generally returned, but bonus balances are not included.

12.2 Legal Applicability

These terms will be interpreted in accordance with the laws of Bangladesh. In the event of any legal dispute, the jurisdiction of the competent judicial authority will apply. For more information about our platform and services, please visit the about us page.