Responsible Gaming at qq ee
When gaming stops being a source of enjoyment and becomes a problem, that is the time to act. qq ee believes that entertainment should always be enjoyed in a controlled and mindful way.
Gaming Within Limits
At qq ee, we want every player to play responsibly and within their own financial means. Casino, slots, or sports betting — any form of gaming is safe only when it remains a form of entertainment, not a substitute for income.
Our Terms and Conditions clearly state that to open an account and participate in any form of betting or gaming at qq ee, you must be at least 21 years of age. Access to this platform by minors is strictly prohibited.
Gambling or betting is never a solution to financial problems. If you feel you are losing control over your gaming, seek help as soon as possible — from family, friends, or a professional counsellor.
Age Limit Is Mandatory
The minimum age to participate in any form of gaming or betting at qq ee is 21 years.
Proof of age may be requested during account verification. Providing false information will result in account cancellation.
Stay in Control
qq ee gives players the ability to manage their own gaming habits. Use the tools below to stay aware of your time and spending.
Set Deposit Limits
Set a maximum deposit amount for a specific period. You will not be able to deposit beyond the limit.
Session Time Limits
Decide in advance how long you will play in each session. You will receive a warning when the set time is up.
Temporary Break
Take advantage of the option to temporarily close your account for a few days or weeks.
Self-Exclusion
For long-term or permanent self-exclusion, contact the support team via 24/7 live chat or email.
Activity History
View your full history of deposits, withdrawals, and bets at any time and review your habits.
Talk to the Support Team
For any issue, qq ee's support team is ready to help you in Bengali — do not hesitate to reach out.
Keep Yourself Protected
Self-exclusion is a step where you personally request that access to your account be blocked for a set period or permanently. This option is completely confidential and can be requested at any time.
While self-exclusion is active, you will not be able to log in to your account and no deposits will be accepted. Even after the exclusion ends, a set waiting period will apply before you can resume playing.
To request self-exclusion, send a message to qq ee's 24/7 live chat or contact us by email. Our support team is always ready to assist in Bengali and English.
Ask Yourself
If your answer to any of the questions below is "Yes", consider seeking help:
Recognise the Signs of a Problem
Problematic gambling behaviour does not appear suddenly. If you notice any of the following, act quickly:
- Repeatedly placing larger bets chasing a win, and trying to recover losses by betting even more after losing.
- Neglecting eating, sleeping, or spending time with family in favour of gaming.
- Spending a large portion of monthly income on betting or casino games.
- Lying or hiding the truth about gaming.
- Repeatedly failing to stop gaming despite wanting to.
- Experiencing stress, anxiety, or depression due to gaming.
Build Safe Habits
To enjoy betting or gaming in a healthy way, it is important to follow some basic guidelines:
- Decide in advance how much you will spend on gaming each week or month, and stick to that limit.
- Only bet money that you can afford to lose without it affecting your daily life.
- Do not play when you are tired, under stress, or under the influence of alcohol.
- Take regular breaks and keep track of the time you spend playing.
- Make sure to keep enough time for family, friends, and other interests outside of gaming.
- Read our Frequently Asked Questions (FAQ) — you will find more information about safe gaming there.
Reach Out for Help
Acknowledging a problem is a sign of strength, not weakness. You are not alone — qq ee's support team, your family, and professional counsellors are here for you.
qq ee Live Chat Support
Our support team is available in Bengali seven days a week, 24 hours a day. For self-exclusion, setting limits, or any other issue, let us know via live chat.
Contact by Email
If you prefer to communicate in writing outside of live chat, send us the details by email. Our support team responds in Bengali and English.
Family and Professional Support
Talk to a trusted family member or friend. In addition, speaking with a mental health professional or counsellor can be the most effective step.
Your Privacy Is Protected
Any responsible gaming request — self-exclusion, setting limits, or seeking advice — is handled in complete confidence. In accordance with our Privacy Policy, your personal information is never shared with third parties.
Seeking help takes courage. qq ee always stands by those who want to take control of themselves.
Protect Children and Young People
No one under the age of 21 can open an account or play at qq ee. Proof of age is confirmed during the account verification process.
However, as a family member, you also have a responsibility. If there are children or young people at home, take the following steps:
- Use a strong password for your qq ee account and do not share it with anyone.
- Do not save login details on a phone or computer that minors can easily access.
- Avoid the habit of betting in front of your children.
- Use parental control software on your devices.
Age Verification
Age verification is mandatory in qq ee's registration process. A government-issued ID may be requested as proof of age for any account.
If anyone under the age of 21 opens an account, it will be cancelled immediately and any deposits will be returned.